The Nibsmith is not responsible for any lost, stolen, or damaged packages. It is the customer’s responsibility to purchase insurance for their shipment. Shipping insurance can easily be added during the check out process.

If your package is lost, stolen, damaged, etc. during shipping, contact the Nibsmith immediately. We will start a claim with our shipping insurance provider, ShipStation, as soon as possible. For damaged items, this can be done immediately. For lost or stolen packages, claims can be submitted after 20 days for domestic shipments and 40 days for international shipments. The customer will be provided a link to verify the loss.

If the insurance provider approves the claim, payment will be sent to the Nibsmith (ShipStation’s policy, not ours). The customer can choose a full refund or a replacement item. The refund or replacement will be sent only after the claim is approved by the insurance provider.

If the customer chooses not to add insurance to their order, the Nibsmith will not replace or refund lost, stolen, or damaged items.