Due to our payment processor’s fraud protection policy and our shipment insurance company’s policy, every customer’s first order with us must be shipped to the billing address. No exceptions will be made. Once the first order has been successfully received, subsequent orders can be shipped to an alternate address.
We prefer payment be made through the automated payment methods available during checkout. This includes credit cards and PayPal but payment methods may be added or removed at any time.
If you’re having troubles with the automated payment methods, we can arrange to accept payment by wire transfer, Zelle, Venmo, CashApp, etc. Please contact us for assistance.
Except for pre-orders, payment will be processed as soon as the order is submitted. Payments for pre-orders will be processed once the item arrives in stock. Payment for items indicated as “Available on back order” will processed as soon as the order is submitted.
The Nibsmith is not responsible for any lost, stolen, or damaged packages. It is the customer’s responsibility to purchase insurance for their shipment. Shipping insurance can easily be added during the check out process.
If your package is lost, stolen, damaged, etc. during shipping, contact the Nibsmith immediately. We will start a claim with our shipping insurance provider, ShipStation, as soon as possible. For damaged items, this can be done immediately. For lost or stolen packages, claims can be submitted after 20 days for domestic shipments and 40 days for international shipments. The customer will be provided a link to verify the loss.
If the insurance provider approves the claim, payment will be sent to the Nibsmith (ShipStation’s policy, not ours). The customer can choose a full refund or a replacement item. The refund or replacement will be sent only after the claim is approved by the insurance provider.
If the customer chooses not to add insurance to their order, the Nibsmith will not replace or refund lost, stolen, or damaged items.
Please contact me immediately to discuss a resolution. The pen can be returned for rework. Return shipping to and from the Nibsmith is the responsibility of the customer. In some instances, a refund may be given at the Nibsmith’s discretion.
Yes.
Nib work on purchased pens and nibs is given a priority over all else. Generally, pens and nibs with nib work ship within 24 hours of being ordered.
On pens sent to the Nibsmith, “Rush Services” may be selected on the nib work order form to expedite your order and move it to the front of the work queue. This generally results in a reduced turn-around time of 2-3 business days. In some instances, the turn-around time may be slightly longer if there are several rush orders in the queue or multiple new pen purchases with requested nib work. There is an additional fee of $50 per nib for Rush Services.
To cancel an order:
Please can contact me via phone or email and have your order number readily available.
To cancel a pre-order:
If you’ve created an account, you can cancel your pre-order any time before the payment is proessed by following these instructions:
- Click “My Account” in the upper right of the screen
- Log into your account
- Click the “Pre-orders” tab on the left side of the screen
- Cancel your pre-order
Domestically, services from USPS, UPS, and FedEx are available.
Internationally, I highly recommend using DHL. UPS and FedEx are also available. USPS is generally the cheapest and slowest option and one I DO NOT recommend.
I highly recommend adding insurance to all shipments, domestic and international, as the Nibsmith is not responsible for lost, stolen, or damaged packages.
I’m so glad you asked! For maximum protection, purchase a length of PVC pipe, wrap your pen in tissue paper or bubble wrap so it fits snugly inside the pipe, then seal both ends with a piece of tape. Please do not completely wrap the pen or the pipe with tape.
Alternatively, you can roll your pen in bubble wrap until it fits snugly in a small flat rate box.
No, I am not currently accepting mail-in orders for nib work. Nib work is only being performed on new pens at the time up purchase from Nibsmith.com.
For a stub/italic or architect grind, I recommend starting with an Extra Fine nib or wider (Japanese Fine or wider). For maximum line variation for a stub or italic, the wider the nib, the better. For maximum line variation for an architect grind, you want the tipping to be as thick as possible, like that found on the Coarse nib from Platinum or Pilot or Sailor’s Zoom nib.
Generally, any nib can accept any grind. It doesn’t matter what the nib is made of (gold, steel, titanium, palladium, etc.).
Items in stock generally ship within 1-2 days depending on if any nib work was selected. Orders placed around holidays and pen shows may be delayed. Items not in stock are usually available for shipping in 7-14 business days.
All eligible returns will be issued a refund. Credit that can only be used with the Nibsmith will not be issued. Shipping fees, customs fees, and transaction fees charged by PayPal, Braintree, or any other payment processor are not eligible for refund. The return shipping fees for all returns and exchanges is the responsibility of the customer.
Pens Sent To The Nibsmith
Paid nib work is eligible for a full or partial refund. Each situation will be handled on a case-by-case basis. If you’re unhappy with my services, please contact me immediately so we can work together to resolve the situation.
Pens Purchased From The Nibsmith
Any nib work that was included free of charge with the purchase of a pen is not eligible for a refund.
Any pen with an unmodified nib, used or not, can be returned for a refund within 90 days of purchase, minus shipping and payment processing fees. All returns are subject to a 20% restocking fee. Exchanges are not subject to the restocking fee. The pen must be in like-new condition and contain all the original box and papers.
Any pen with a modified nib is not eligible for a refund.
All refunds will be made at the sole discretion of The Nibsmith.