FAQ Page

/FAQ Page
FAQ Page 2016-10-15T17:22:06+00:00
What if I’m not happy with the resulting nib work performed on my pen? 2017-07-02T14:20:11+00:00

Please contact me immediately to discuss a resolution. The pen can be returned for rework. Return shipping to and from the Nibsmith is the responsibility of the customer. In some instances, a refund may be given at the Nibsmith’s discretion.

Do you offer rush or expedited services for nib work? 2017-07-02T14:49:07+00:00

Yes.

Nib work on purchased pens and nibs is given a priority over all else. Generally, pens and nibs with nib work ship within 24 hours of being ordered.

On pens sent to the Nibsmith, “Rush Services” may be selected on the nib work order form to expedite your order and move it to the front of the work queue. This generally results in a reduced turn-around time of 2-3 business days. In some instances, the turn-around time may be slightly longer if there are several rush orders in the queue or multiple new pen purchases with requested nib work. There is an additional fee of $50 per nib for Rush Services.

How do I cancel my order? 2017-01-22T18:31:01+00:00

If you’ve created an account, you can cancel your order any time before it ships by following these instructions:

  1. Click “My Account” in the upper right of the screen
  2. Log into your account
  3. Click the “Orders” tab on the left side of the screen
  4. Cancel your order

Alternatively, you can contact me via phone or email. Please have your order number readily available.

What shipping services do you offer? 2017-01-22T18:33:58+00:00

Domestically, I use USPS.

Internationally, I use USPS or DHL.

How should I package my pens to be shipped to you? 2016-05-31T16:20:04+00:00

I’m so glad you asked! For maximum protection, purchase a length of PVC pipe, wrap your pen in tissue paper or bubble wrap so it fits snugly inside the pipe, then seal both ends with a piece of tape. Please do not completely wrap the pen or the pipe with tape.

Alternatively, you can roll your pen in bubble wrap until it fits snugly in a small flat rate box.

Can I purchase a pen from a third party and have it sent directly to you for nib work? 2017-07-02T14:58:53+00:00

Yes. Please have the package addressed as shown below and, if possible, mention your Nibsmith order number in the text/comment box when purchasing the pen:

Your Name
c/o Daniel Smith
3368 E Kimberly Rd Apt 236
Davenport, IA 52807

What nib width should I choose for a stub/italic or architect grind? 2017-07-02T15:00:37+00:00

For a stub/italic or architect grind, I recommend starting with an Extra Fine nib or wider (Japanese Fine or wider). For maximum line variation for a stub or italic, the wider the nib, the better. For maximum line variation for an architect grind, you want the tipping to be as thick as possible, like that found on the Coarse nib from Platinum or Pilot or Sailor’s Zoom nib.

Is “X” nib suitable for “Y” grind? 2016-05-31T15:55:39+00:00

Generally, any nib can accept any grind. It doesn’t matter what the nib is made of (gold, steel, titanium, palladium, etc.).

When will my pen(s) ship? 2016-05-31T15:45:03+00:00

Pens sent to me for nib work will be mailed back within the stated turn-around time from the date of delivery. If you do not receive a shipping notification within that time frame, please contact me.

For pens purchased from me, items in stock will ship within 1-2 days depending on if any nib work was selected. Items not in stock are usually available for shipping in 5-7 business days.

Do you offer refunds or returns? 2017-08-24T09:34:33+00:00

All eligible returns will be issued a refund. Credit that can only be used with the Nibsmith will not be issued. Shipping and customs fees are not eligible for refund. The return shipping fee is the responsibility of the customer.

Pens Sent To The Nibsmith
Paid nib work is eligible for a full or partial refund. Each situation will be handled on a case-by-case basis. If you’re unhappy with my services, please contact me immediately so we can work together to resolve the situation.

Pens Purchased From The Nibsmith
Any nib work that was included free of charge with the purchase of a pen is not eligible for a refund.

Any pen with an unmodified nib, used or not, can be returned for a full refund within 90 days of purchase. The pen must be in like-new condition and contain all the original box and papers.

Any pen with a modified nib is not eligible for a refund.

All refunds will be made at the sole discretion of The Nibsmith.