All eligible returns will be issued a refund. Credit that can only be used with the Nibsmith will not be issued. Shipping fees, customs fees, and transaction fees charged by PayPal, Braintree, or any other payment processor are not eligible for refund. The return shipping fees for all returns and exchanges is the responsibility of the customer.

Pens Sent To The Nibsmith
Paid nib work is eligible for a full or partial refund. Each situation will be handled on a case-by-case basis. If you’re unhappy with my services, please contact me immediately so we can work together to resolve the situation.

Pens Purchased From The Nibsmith
Any nib work that was included free of charge with the purchase of a pen is not eligible for a refund.

Any pen with an unmodified nib, used or not, can be returned for a refund within 90 days of purchase, minus shipping and payment processing fees. All returns are subject to a 20% restocking fee. Exchanges are not subject to the restocking fee. The pen must be in like-new condition and contain all the original box and papers.

Any pen with a modified nib is not eligible for a refund.

All refunds will be made at the sole discretion of The Nibsmith.